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Customer Testimonials

No More Spring Noise

The springs on my garage door gave out, creating a loud banging noise. Garage Door Repair Addison technicians replaced them with extra-strength springs and gave me some helpful tips on how to maintain them to avoid future problems. Very professional service!

– Melinda, Addison ( Review)

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Additional Services

Garage Door Spring Repair
SpringGarage Door Repair Addison tackles broken torsion and extension springs, the vital components that balance your garage door. Made from high-cycle oil-tempered steel for durability, they typically last 10,000-15,000 cycles (several years). Our technicians diagnose the issue (broken spring or worn-out) and replace it with the appropriate size and type for your specific door. More on Spring Repair Service
Garage Door Opener Repair
OpenerGarage Door Repair Addison fixes malfunctioning openers (belt-drive, screw-drive, chain-drive) from top brands (LiftMaster, Chamberlain, Genie, etc.). Lasting 7-12 years, openers can experience electrical issues or worn parts. Our technicians diagnose the problem and recommend repair or replacement with a compatible, high-quality opener for lasting performance. More on Opener Repair Service
Garage Door Cable Repair
Garage Door Repair Addison repairs or replaces worn garage door cables. Made of high-strength galvanized steel, these cables typically last several years. Our technicians diagnose cable issues and fix them if possible. Otherwise, they replace the cables with high-quality galvanized steel to ensure smooth and safe garage door operation. More on Cable Repair Service
Garage Door Sensor Repair
Garage Door Repair Addison can fix your malfunctioning garage door sensors. These infrared sensors (universal or brand-specific) typically last 5-7 years. Our technicians diagnose the problem (misalignment, dirty lenses, damaged wiring) and fix it if possible. Otherwise, they replace them with high-quality sensors for continued safety and smooth operation of your garage door. More on Sensor Repair Service
Garage Door Roller Repair
Garage Door Repair Addison tackles noisy or malfunctioning rollers. We offer both nylon for quiet operation and steel for heavy-duty doors. Lasting 5-10 years, these rollers can wear out. Our technicians assess the problem and replace them with high-quality nylon or steel rollers, ensuring a smooth and quiet garage door operation. More on Roller Repair Service
Garage Door Off-Track Repair
Misaligned garage door? Garage Door Repair Addison can fix it! Our technicians tackle bent tracks (usually galvanized steel) caused by loose brackets or impacts. They’ll diagnose the issue and realign the tracks using specialized tools, ensuring your door operates smoothly and safely again. Don’t wait – call us to prevent further damage! More on Off-Track Repair Service
Gate Repair Services
Garage Door Repair Addison isn’t just doors! We fix all types of gates (swing, slide, barrier) too. Common problems include malfunctioning openers, broken hinges, or faulty sensors. Our technicians diagnose & repair the issue using high-quality parts, ensuring your gate operates securely for years to come. More on Gate Repair Service

Brands We Service

Garage Door Off-Track Repair Addison

Your garage door is the unsung hero of your home—a silent sentinel that guards your belongings and ensures a smooth entry and exit. But, despite its dependability, even the sturdiest garage doors can encounter issues over time. One of the most common concerns you’ll face is your garage door coming off its tracks, a disconcerting problem that demands immediate attention.

This guide is your comprehensive manual on garage door off-track repair. We’ll cover the types of tracks and parts involved, the potential dangers of a malfunction, and how to enlist professional help for a seamless resolution.

Understanding Garage Door Tracks and Components

Standard Types of Garage Door Tracks

Most residential garage doors are equipped with tracks made from a durable and corrosion-resistant metal, such as galvanized steel or aluminum. It employs a lift system with vertical and horizontal tracks. The two main types include:

  • Horizontal Tracks: These are the shortest of the tracks, running parallel to the garage ceiling. They guide the curved part of the door as it rolls up and down.
  • Vertical Tracks: Starting from the garage floor, vertical tracks guide the garage door upward until its horizontal section moves parallel to the ceiling to align with the rear track. Garages with high ceilings or when space efficiency is needed use a dual-track system.

Critical Parts on the Tracks

Several vital components work in unison to keep your garage door running smoothly. Some of the crucial parts include:

  • Rollers: These sit in the tracks and help the door to move.
  • Hinges: They allow the door to bend as it moves along the track.
  • Cable and Cable Drum: The cables are affixed to the bottom of the door and wrap around cable drums to ensure uniform movement. They’re instrumental in the counterbalance system.
  • Track Brackets: These brackets secure the tracks to the garage walls and ceiling, keeping them stable.
  • Bearing Plate: This is a crucial part of the spring system and aids in the functioning of the cable and pulley system.

Recognizing the Signs of an Off-Track Door

Visible Misalignment

When the door is off its track, you may notice that it’s hanging at an unusual angle, sometimes with a significant gap between the rollers and the tracks. This is a clear indication that the door is not moving along the guided path as it should.

Difficulty in Opening and Closing

An off-track issue can cause the door to become jammed or very challenging to operate. Attempting to force the door open or shut when it’s off its tracks can lead to further damage and potential safety hazards.

Strange Sounds

Your garage door will often give off audible cues when something is amiss. If you hear scraping, grinding, or other unusual noises, it’s likely that the door is struggling to move along the damaged track.

Loose or Broken Parts

Upon inspection, you may find that some of the components alongside the tracks are loose, broken, or missing. These might include rollers that have popped out, brackets that are no longer affixed, or cables that are dangling.

The Dangers of an Off-Track Garage Door

Injury Risk

A misaligned garage door can be extremely dangerous. The high-tension system used to open and close the door can cause severe injuries or even death if not handled properly.

Property Damage

A garage door off its track can damage anything in its path, including vehicles, personal belongings, and even the structure of the garage itself.


Leaving an off-track garage door unaddressed for an extended period can result in the door becoming completely inoperable, causing inconvenience and disrupting the regular use of your garage.

DIY vs. Professional Repair

When to DIY

Minor issues, such as a single roller popped out of its track, can sometimes be fixed by the homeowner. If you’re comfortable working with tools and following the manufacturer’s instructions, you might be able to safely address the problem.

When to Call the Pros

For most off-track garage door issues, professional repair is the safest course of action. Trained technicians have the expertise and equipment necessary to correct the problem without risking injury or further damage to the door.

Hiring a Reputable Service

Not all repair companies are equal. To ensure a positive experience, look for a service with a good track record of customer satisfaction, fair pricing, and a reputation for quality workmanship, such as the local favorite, Garage Door Repair Addison. Ask for references, check reviews, and seek out companies that are licensed and insured.

Steps for Professional Garage Door Off-Track Repair

Assessment of the Situation

An experienced technician will begin by carefully assessing the severity of the off-track issue. They will identify which parts are damaged and determine the best course of action to rectify the problem.

Securing the Area

Safety is paramount. The repair team will secure the area around the garage door to prevent accidents. This might include propping the door open to ensure it cannot fall unexpectedly.

Repositioning the Door

Using specialized tools, the technicians will carefully reposition the garage door back onto the tracks. They will ensure that the door is aligned correctly to prevent future off-track incidents.

Replacing Damaged Components

If any parts are broken beyond repair, they will need to be replaced. The technicians will have access to replacement parts and will install them according to the manufacturer’s specifications, ensuring the door’s proper functioning.

Testing the Door

Once the repair is complete, the team will test the door to ensure that it operates smoothly and safely. They will make any necessary adjustments to the spring tension and balance, and lubricate moving parts as needed.

Prevention Is Key

To help prevent an off-track situation in the future, there are certain maintenance tasks you can undertake regularly, such as:

  • Conducting visual inspections of the tracks, rollers, and other components.
  • Keeping the tracks clean and free from debris.
  • Regularly lubricating moving parts to reduce friction and wear.
  • Addressing minor issues as soon as they are noticed, before they escalate into larger problems.

The Expert’s Verdict

Garage doors are heavy and complex pieces of machinery, and their off-track repair is not a job to take lightly. The benefits of a professional touch cannot be overstated—investing in the care of your garage door now can save you from risky situations and costly repairs down the line.

Garage Door Repair Addison takes the guesswork and worry out of off-track repairs. With dedication to safety and excellence, their team is committed to returning your garage door to its tracks, ensuring that your home is secure and your daily life uninterrupted.